Your lamp doesn't light up ? It flickers ? All our lamps are guaranteed for 3 years! 
Please reach out via our contact form
To save time, please indicate the serial number(s) under the lamp.

If you have plugged your Slim 24W lamp into a power adapter (on the wall) and it does not turn on, try plugging it into a USB port! Some power adapters may not be compatible with our lamp, which requires a 5V/2A input.